If your order is eligible for a return or an exchange within 30 days of delivery. If more than 30 days have passed, unfortunately, we cannot offer you a refund, exchange, or credit.
To be eligible for a return, your item must be new & unused condition. If an item is returned to us in different and/or damaged condition, a partial or no refund will be given. To start a return or exchange, please email us at info@nobleaccents.com. Please include your order number, the item(s) in question and reason for the return/exchange in the email.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back without contacting us first.
Refunds (if eligible) Once your return is received and inspected, we will send you an email notification that we have received your returned item. We will also notify you of the approval or rejection of your return. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable) If you believe you haven’t received a refund yet, please double-check your bank account. It may take some time before your refund is officially posted. Then contact your credit card company and next contact your bank. If you’ve done all of this and you still have not received your refund yet, please contact us at info@nobleaccents.com.
Replacements (if applicable): We only replace items if they are defective or damaged.
Shipping - If you are eligible for a return, please mail your product to our specified warehouse.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. Under special circumstances, if a Return Label was requested/able to be sent from us, that amount will be deducted from your refund.
If an item is lost or not received, that is not our responsibility. If you are shipping items over $75, you should consider using a trackable shipping service or purchasing shipping insurance.
Once a package has been declared "delivered" by the local courier, USPS/FedEx/DHL or similar, we have no further liability. Stolen or missing orders "after delivery" are the responsibility of the purchaser and will not be refunded/reshipped. We will make every effort to assist and give advice/support, verify delivery etc. If the shipping issue is the fault of the carrier, such a "declared lost" shipment or “returned to sender”, for example, we will help and send a replacement order.
If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose. If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.